Multi-Campus Vocational Education Provider in Australia

The existing website fell short in both scalability and user-friendliness. Course pages were cluttered with an overwhelming amount of information, making navigation a frustrating experience. Users struggled to find essential filters for location, intake dates, or eligibility criteria, leaving them feeling lost and overwhelmed. This confusion was compounded by the fact that domestic and international students were presented with identical content, which led to repeated questions and an influx of unnecessary support requests.

Meanwhile, the internal team faced constant challenges. Simple tasks, such as updating a course name or adjusting a timetable, demanded technical assistance, causing delays and frustration. For a college managing a diverse array of courses across multiple campuses and varying timeframes, this dependency on technical help was simply unsustainable.

Ultimately, the website had transformed from a helpful resource into a significant obstacle. It was evident that it needed more than just a fresh design; it required a fundamental rethinking of its structure and functionality to effectively serve its users.